The first thing a lot of companies learn when they
first start venturing into the online world of brand exposure and online reputation monitoring
is the amount of pertinent discussion that is naturally taking place.
It’s important to establish a strong sense of
consistency and professionalism if you want to build credibility – and that
means considering every aspect of your
brand.
Contradicting
Identities
Ah, the famous case of Ellen Simonetti, the
flight attendant who was fired from her position at Delta Airlines after they
claimed her online identity contradicted
with that of her employer identity.
While the validity of the dismissal raised a few
eyebrows, it illustrates how accessible online
content is. Photos on Ellen’s blog, “Diary
of a Flight Attendant”, were the main cause of all the trouble, as it
showed the attendant reclining across the empty seats of an airplane.
While Ellen might not have considered the photos to be unprofessional at the time, Delta Airlines
saw little division between the official Delta online identity and her role as
their employee.
Whether you’re a large company like Delta Airlines, or an individual building a professional online identity; one needs to consider a comprehensive, holistic approach if you want to increase your social media transparency, keep on top of your visitors and improve your search engine visibility.
- Display your information, with
photo/logo biography and links.
- View information on your LookupPage
profile visitors.
- Display your LookupPage profile at
the top of search engine results (LookupPage sponsored result).
- With a professional account, you
can personalise your domain name.
- Join the LookupPage index.

Goodness! Imagine being fired over a picture - though stranger things have been known to happen. I suppose that a Social Media Policy (with employee buy-in) is becoming a must have for companies.
At least she's benefiting out of all the drama - think the movie should be a laugh.
Posted by: Michy | June 25, 2009 at 09:38 PM
Online Brand exposure made easy by LookUpPage.com I appreciate the kind of Social Media Network.
The Media Annexes
http://www.themediaannexes.org
Posted by: Muazzam M | July 02, 2009 at 11:21 PM
Thanks for the positive feedback!
Posted by: Udi Drezner | July 03, 2009 at 02:34 AM
At the company I'm working with right now, the staff are allowed to post whatever stuff they like as long as it doesn't defame anyone or damage the company's reputation in any way.
However, the interpretation can be very loose and so some definitions would be very useful before someone falls foul without realising it.
Posted by: Karl Craig-West | July 07, 2009 at 05:07 AM